AEM Forms as a Cloud Service

This page details Known Issues for Adobe’s AEM Forms as a Cloud Service offering. Although there are similarities with an on-prem solution, the focus of this page are the Known Issues in AEM Forms as a Cloud Service.

1. SmartDoc Cloud Sandbox is Hibernated

Sandbox environments automatically enter hibernation mode when no activity is detected for more than eight hours. When this happens, users will see the Environment Hibernated message (see illustration).

SmartDoc Sandbox in hibernation mode

Since the SmartDoc Cloud Sandbox is an authoring environment for students, it is likely that the environment will hibernate often. When this is the case, follow these steps.

1. Click Developer Console and click Sign in with Adobe.

2. Use this student account.

  • User name: emily@smartdoctech.com
  • Password: The password will change for security reasons, and we will post it in the Cloud Service section on aemforms.training.

3 Click De-hibernate (see illustration).

Developer Console screenshot showing the De-hibernate button

4. Click De-hibernate again.

You should see a message that says, "The envirnonment is currently being de-hibernated and the process is expected to complete in a few minutes." When the process is complete, the status will change to online.

2. Curtailed Control

The control you have over your environment is curtailed in the AEM as a Cloud Service product. In some cases, I have waited months to change server configurations that only require minutes to change in my on-prem servers.

3. Hibernation (General)

Sandbox environments automatically enter hibernation mode (see illustration) when no activity is detected for more than eight hours. When this happens, users will see the Environment Hibernated message (see illustration) and we need to click Developer Console and de-hibernate the instance.

AEM Forms as a Cloud Service in hibernation mode

We can also see our environment in a Hiberated status in the Cloud Manager. Click the three ellipses and select De-hibernate to move the instance back to a running status. The process usually takes from 5 - 10 minutes to complete. We are not be able to access the instance until it completes.

4. Data Sources

Unless and until we configure advanced networking, we must use REST and SOAP data sources that run on port 80. If we have AEM Forms Workbench REST and SOAP services running on port 8080, they will not work as data sources on AEM Forms as a Cloud Service. We will not receive any messages about this when we create the data sources. But we will receive an ERROR IN FETCHING DATASOURCE message in a Form Data Model based on one of these unsupported data sources.

Screenshot showing a Form Data Model in AEM Forms as a Cloud Service

5. The FSI-Customers Form Data Model does not work

The FSI-Customers Form Data Model is a popular out-of-the-box sample Form Data Model in AEM Forms. But it does not work on AEM Forms as a Cloud Service due to a missing JAR file. The Cloud instance is missing the derby-10.13.1.1.jar file that is available in the aemforms-refsite-common application in on-prem installations of AEM Forms (see illustration).

Screenshot showing the Derby database in AEM Forms

We can not install this application on AEM Forms as a Cloud Service because it is not supported at runtime.

AEM Forms 6.5 Releases

AEM 6.5.13

  • May 31, 2022
  • adobe-aemfd-win-pkg-6.0.718.zip

AEM 6.5.12

  • March 3, 2022
  • adobe-aemfd-win-pkg-6.0.640.zip

AEM 6.5.11

  • December 20, 2021
  • adobe-aemfd-win-pkg-6.0.566.zip

AEM 6.5.10

  • September 1, 2021
  • adobe-aemfd-win-pkg-6.0.490.zip

AEM 6.5.9

  • June 16, 2021
  • adobe-aemfd-win-pkg-6.0.434.zip

AEM 6.5.8

  • March 3, 2021
  • adobe-aemfd-win-pkg-6.0.334.zip

AEM 6.5.7

  • December 3, 2020
  • adobe-aemfd-win-pkg-6.0.234.zip

AEM 6.5.6

  • September 3, 2020
  • adobe-aemfd-win-pkg-6.0.192.zip

AEM 6.5.5

  • June 4, 2020
  • adobe-aemfd-win-pkg-6.0.160.zip
  • AVOID THIS VERSION !!!

AEM 6.5.4

  • March 5, 2020
  • adobe-aemfd-win-pkg-6.0.136.zip

AEM 6.5.3

  • December 12, 2019
  • adobe-aemfd-win-pkg-6.0.122.zip

AEM 6.5.2

  • September 19, 2019
  • adobe-aemfd-win-pkg-6.0.106.zip

AEM 6.5.1

  • July 3, 2019
  • adobe-aemfd-win-pkg-6.0.88.zip

AEM 6.5

  • April 8, 2019
  • adobe-aemfd-win-pkg-6.0.80.zip